SHIPPING AND RETURNS

ORDER PACKAGING

Each piece of jewelry is sent in a drawstring pouch that is made in our workshop in Perpignan from repurposed fabrics. This will protect it during its transport. Orders are all shipped in an eco-friendly bubble-wrap envelope.


To reduce waste, your order summary will not be printed and attached to the package, it will simply be sent to you by email.

France (Mainland)


Delivery Mode : Economic Shipment with Tracking number
Delivery time : 3 to 5 working days after the shipment of the package. The delivery time is indicated on the website. This is indicated during the ordering process in Step 2 «Delivery». Your order will be shipped within 1 to 3 business days after your purchase is confirmed because some pieces are made to order. You will receive an email indicating the shipment of your package and the code to track its delivery.
Articles can be sent either by La Poste (Colissimo, Courrier suivi) or by Chronopost. However, it is not possible for you to choose the carrier (we choose it accordingly with the size of the package.).
In order to guarantee the delivery time indicated, We require you to fill in all the information relating to the delivery, in particular the exact delivery address and any access code to the delivery address.
Delivery costs : The delivery costs are a fixed amount of €1.99 with a tracking service to track the delivery of your order.
As part of our « Free Shipping» offer, SOLROS offers free shipping (Economic Shipping with tracking) for all orders over 30 euros. The delivery address must be in mainland France.




International


Delivery Mode : Economic Shipment with Tracking number
Delivery time : 3 to 7 working days after the shipment of the package. The delivery time is indicated on the website. This is indicated during the ordering process in Step 2 «Delivery». Your order will be shipped within 1 to 3 business days after your purchase is confirmed because some pieces are made to order. You will receive an email indicating the shipment of your package and the code to track its delivery.
Articles can be sent either by La Poste (Colissimo, Courrier suivi) or by Chronopost. However, it is not possible for you to choose the carrier (we choose it accordingly with the size of the package).
In order to guarantee the delivery time indicated, we require you to fill in all the information relating to the delivery, in particular the exact delivery address and any access code to the delivery address. Delivery costs : The delivery costs are a fixed amount of €4.99 with a tracking service to track the delivery of your order.
As part of our « Free Shipping» offer, SOLROS offers free shipping (Economic Shipping with tracking) for all orders over 50 euros for (international deliveries).





Shipping policy

Exchanges and refunds

You’ve received your order but have changed your mind? No problem, we offer either an exchange or a refund. NB the return costs will be at your expense (for Metropolitan France,

the cost of a letter with tracking is approximately € 2.5).

Please check with your local Post Office for delivery costs. 

For an exchange : 

Send an email to info@solros.fr so that we can discuss what product you would like to exchange. Then, pack the product (preferably in its original packaging) and indicate the return address (our business address):


Post your return with a tracking service and email the tracking code to our team. Upon reception of the package, we will send you the new product. 
 

For a refund : 

Send an email to info@solros.fr so that we can discuss your refund request. Then, pack the product (preferably in its original packaging) and indicate the return address (our business address):


Post your return with a tracking service and email the tracking code to our team. Upon reception of the package, we will refund your purchase (delays will vary depending on the payment method initially used).
 

 

In the event of a defective product, or any other problem, please send us an email with photos of the product in question to the following address: info@solros.fr

 

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