SHOP POLICY

We opened SOLROS with one goal in mind: to provide our customers with a fair, satisfying and enjoyable shopping experience. In the spirit of transparency, our store's policies are detailed below. Do not hesitate to consult them and to contact us for more information!

General information


These general conditions govern the use of this website www.solros.fr.
This website is owned and operated by SOLROS
By using this website, you indicate that you have read and understood the terms of use and that you agree to abide by them at all times.
Type of website: e-commerce Commercial Name: Nucleum Incubator SIRET: 80982323000010 Commercial Address: 30 AV DR PAUL POMPIDOR 11100 NARBONNE Having integrated the Nucleum incubator in order to test the concept, SOLROS is legally dependent of it. But our workshop is based in Perpignan.




Intellectual property


All content published and made available on this website is the property of SOLROS and its creators. This includes, but is not limited to images, texts, logos, documents, downloadable files and anything that contributes to the composition of this site.




Accounts


When you create an account on our website, you agree to the following:

  • that you are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account, and
  • that all personal information you provide to us through your account is up to date, accurate and true and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our website illegally or if you violate the terms of acceptable use.




Sale of goods and services


This document governs the sale of goods made available on our website. The goods we offer include:

  • Jewelry
  • Gift vouchers
The goods linked to this document are the goods which are displayed on our website at the time you access it. This includes all products listed as being out of stock. All information, descriptions or images that we provide about our goods are described and presented with the greatest possible precision. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of every product or service we provide. You agree to purchase such goods at your own risk.




Payments


We accept the following payment methods on this site:

  • Bank card
  • PayPal
When you provide us with your payment information, you confirm to us that you have authorized the use of and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to this payment instrument. If we believe that your payment violated any law or any of our terms of service, we reserve the right to cancel your transaction.




Transport and delivery


When you make a purchase from our website, you agree and agree to provide a valid email and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that you are responsible for monitoring your method of payment. While we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.




Refunds


Reimbursement of goods We accept refund requests on our website for products that meet any of the following requirements:

  1. the product is broken
  2. the product is not as described
  3. the product is the wrong size
  4. change of mind
  5. the product does not meet the user's expectations
Refund requests can be made within 14 days of receiving your goods.




Return


Please follow this procedure to return your items by mail:
Pack the goods, enter the return address (BGE Pyrénées-Orientales (NUCLEUM - SOLROS) 16 Avenue de Saint-Gauderique, 66330 Cabestany, France) and post the envelope at the necessary rate (including a tracking number).




Limitation of liability


SOLROS or one of its employees will be held responsible for any problem arising from this site. Nevertheless, SOLROS and its employees will not be held responsible for any problem arising from any irregular use of this website.




Indemnity


As a user, you hereby indemnify SOLROS from all liability, cost, cause of action, damage or expense arising out of your use of this website or your violation of any of the provisions set out in this document.




Applicable laws


This document is subject to the laws applicable in France and aims to comply with its necessary rules and regulations. This includes the EU-wide regulations set out in the GDPR.




Divisibility


If at any time any of the provisions set forth in this document is found to be inconsistent or invalid under applicable law, those provisions will be deemed void and will be removed from this document. All other provisions will not be affected by the laws and the rest of the document will still be considered valid.




Modifications


These terms and conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes in the way we operate our website and the way we expect users to behave on our website. We recommend that our users check these terms and conditions from time to time to ensure they are notified of any updates. If necessary, we will notify users by email of changes to these terms or post a notice on our site.




Contact


Please contact us if you have any questions or concerns. Our contact details are as follows: 07 86 85 25 32 info@solros.fr Commercial address: 30 Avenue Pompidor, 11100 Narbonne Effective date: October 10, 2020





Terms of Service

The purpose of this privacy policy


The purpose of this privacy policy is to inform users of our website of the personal data that we will collect as well as the following information, if applicable:

  1. The personal data that we will collect
  2. Use of collected data
  3. Who has access to the data collected
  4. Site user rights
  5. The website's cookies policy
This privacy policy works in conjunction with the terms and conditions of use of our website.




Applicable laws


In accordance with the General Data Protection Regulation (GDPR), this privacy policy complies with the following regulations. Personal data must be:

  1. processed in a lawful, fair and transparent manner with regard to the data subject (lawfulness, loyalty, transparency);
  2. collected for specific, explicit and legitimate purposes, and not to be further processed in a manner incompatible with these purposes; further processing for archival purposes in the public interest, for scientific or historical research purposes or for statistical purposes is not considered, in accordance with Article 89 (1), to be incompatible with the original purposes (limitation purposes);
  3. adequate, relevant and limited to what is necessary for the purposes for which they are processed (data minimization);
  4. accurate and, if necessary, kept up to date; all reasonable measures must be taken to ensure that personal data which are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (accuracy);
  5. kept in a form allowing the identification of the data subjects for a period not exceeding that necessary for the purposes for which they are processed; personal data may be kept for longer periods as long as they will be processed exclusively for archival purposes in the public interest, for scientific or historical research purposes or for statistical purposes in accordance with Article 89 , paragraph 1, provided that the appropriate technical and organizational measures required by the Regulation are implemented in order to guarantee the rights and freedoms of the data subject (limitation of retention);
  6. processed in such a way as to ensure appropriate security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures (integrity and confidentiality).
Processing is only lawful if, and insofar as, at least one of the following conditions is met:
  1. the data subject has consented to the processing of their personal data for one or more specific purposes;
  2. processing is necessary for the performance of a contract to which the data subject is a party or for the performance of pre-contractual measures taken at the latter's request;
  3. processing is necessary for compliance with a legal obligation to which the controller is subject;
  4. the processing is necessary to protect the vital interests of the data subject or of another natural person;
  5. the processing is necessary for the performance of a task of public interest or relating to the exercise of public authority vested in the controller;
  6. processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, unless the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular when the affected person is a child.
For residents of the State of California, this privacy policy is intended to comply with the California Consumer Privacy Act (CCPA). If there are any inconsistencies between this document and the CCPA, state law will apply. If we find any inconsistencies, we will change our policy to comply with relevant law.




Consent


Users agree that by using our website they consent to:

  1. the conditions set out in this privacy policy and
  2. the collection, use and retention of the data listed in this policy.




Personal data


Data collected automatically When you visit and use our website, we may automatically collect and store the following information:

  1. Location
  2. Links a user clicks while using the website
  3. Content that the user views on your site
Data collected in a non-automatic way We may also collect the following data when you perform certain functions on our website:
  1. First and last name
  2. E-mail
  3. Phone number
  4. Address
This data may be collected using the following methods: Registering an account Please note that we only collect data that helps us achieve the purpose set out in this privacy policy. We will not collect additional data without informing you first. How we use personal data Personal data collected on our website will be used only for the purposes specified in this policy or indicated on the relevant pages of our website. We will not use your data beyond what we disclose. The data we collect automatically is used for the following purposes:
  • Statistics
The data we collect when the user performs certain functions may be used for the following purposes:
  • Communication and dispatch
Who we share personal data with : - Employees: We may disclose to any member of our organization user data that they reasonably need to achieve the purposes set out in this policy. - Other disclosures: We undertake not to sell or share your data with third parties, except in the following cases:
  1. if the law requires it
  2. if it is required for any legal proceedings
  3. to prove or protect our legal rights
  4. to buyers or potential buyers of this company in the event that we seek to sell the company
If you follow hyperlinks from our website to another website, please note that we are not responsible for and have no control over their privacy policies and practices. How long we store personal data We do not store user data beyond what is necessary to fulfill the purposes for which it is collected. How we protect your personal data In order to protect your security, we use Transport Layer Security Protocol to transmit personal information through our system. All data stored in our system is well secured and is only accessible to our employees. Our employees are bound by strict confidentiality agreements and breach of this agreement would result in the employee's termination. While we take all reasonable precautions to ensure that our user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical. Minors The GDPR specifies that people under the age of 15 are considered minors for the purposes of data collection. Minors must have the consent of a legal representative for their data to be collected, processed and used. Your rights as a user Under the GDPR, users have the following rights as data subjects:
  1. permission to access
  2. right of rectification
  3. right to erasure
  4. right to restrict processing
  5. right to data portability
  6. right of objection
You will find more information on these rights in chapter 3 (art 12-23) of the GDPR. How to modify, delete or contest the data collected If you would like your information to be deleted or modified in any way, please contact our Privacy Officer here: Celine Hunter
Nucleum, 30 Avenue Pompidor, 11100 Narbonne
info@solros.fr




Cookie policy


A cookie is a small file, stored on a user's hard drive by the website. Its purpose is to collect data relating to the user's browsing habits. We use the following types of cookies on our website:

  1. Functional cookies
    We use them to remember any selections you make on our website so that they are saved for future visits.
  2. Analytical cookies
    This allows us to improve the design and functionality of our site by collecting data on the content you access and hang on to while using our website.
You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.




Modifications / Contact


This privacy policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. We recommend that our users check our policy from time to time to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this policy. Contact If you have any questions for us, please feel free to contact us using the following:
07 86 85 25 32
info@solros.fr
Nucleum, 30 Avenue Pompidor, 11100 Narbonne
Effective Date: October 12, 2020





PRIVACY POLICY

 

PAYMENT METHODS

- PayPal

- Gift vouchers

- Credit / debit cards

- Offline payments (Perpignan and surroundings)

 

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